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On Line Mediation - Litigation avoidance in brazilian insurance disputes

Re-imagining the Customer Experience

Elevator pitch

Creating a disruptive model in times of crisis (Covid-19)

Innovation Presentation

In Brazil, according to the oficial numbers of the Latest review by the National
Council of Justice, there are 80 million pending lawsuits ongoing on state courts, with 27.7 million new lawsuits in 2021 and 80% of Congestion Rate. It's represent one new legal claim every 5 seconds.

In this scenario, the average percentual of agreements shows low closed settlements rate, besides a huge number of new judicial claims (32,8 million new suits filed in 2021)

To mitigate these bad numbers, Generali, looking for innovations that brings effectiveness and agility to the procedure of insured person’s attendance, started this online mediation.

This project brought many benefits, as Operational cost reduction (suit + lawyers), high settleme…

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