On Line Mediation - Litigation avoidance in brazilian insurance disputes

In Brazil, according to the oficial numbers of the Latest review by the National
Council of Justice, there are 80 million pending lawsuits ongoing on state courts, with 27.7 million new lawsuits in 2021 and 80% of Congestion Rate. It's represent one new legal claim every 5 seconds.

In this scenario, the average percentual of agreements shows low closed settlements rate, besides a huge number of new judicial claims (32,8 million new suits filed in 2021)

To mitigate these bad numbers, Generali, looking for innovations that brings effectiveness and agility to the procedure of insured person’s attendance, started this online mediation.

This project brought many benefits, as Operational cost reduction (suit + lawyers), high settlement effectiveness, less suits in the courts and Social peacemaking, facing the scenario brought by COVID-19, which involved people confined in their homes and restriction on products and face-to-face services.