Generali Smart Automation Platform
Smart Automation plays a key role in the insurance industry. For Generali it represents a strategic lever to improve operational efficiency and achieve our Lifetime Partner ambition. It promotes better customer outcomes and experience, improved organizational agility, happier colleagues, and a more sustainable business.
Automatic document understanding and management, evaluate frauds or damage by simply analysing the picture of a claims, virtual assistant to support customers and agents are just few examples of the disruptive potential that Smart Automation is bringing to the insurance sector.
The idea is born to reply a simple question: how can we support to improve our customer experience of 70M Generali customers in our +50 countrie…