FWD Smart Insurance Framework: AI-Everywhere
Led by our customers’ needs and vision to change the way people feel about insurance, FWD Group Data developed a ‘Smart Insurance Framework’ which sees the business embarking on a ‘AI-everywhere’ approach. The platform has transformed the entire insurance journey for both our customers and employees with the use of advanced technologies and AI power.
To create a simpler and smoother insurance experience for our customers, we recognized the need of a modern data architecture framework that improves operation efficiency internally and convenience externally. Started in June 2020, a Group Office Data Platform (GODP) has been built to streamline and integrate all our data into a single platform which is smart, secured and scalable. This pla…