FIXO

FIXO is an on-demand platform that provides more than 50 services at home - from house cleaning and dry cleaning to reparations, painting and massages. It has affirmed itself as the most innovative home services’ platform in the country, since it:

- Simplified and digitalized the interaction between the clients and the providers by reducing the friction in the process, as well as the multiple points of contact
- Gathered a network of qualified professionals and with a vast experience on providing services, guaranteeing its quality
- Centralized a large set of services in a single platform, where it is possible to view the price of each service without the need to request for a budget, generating a higher level of transparency all along the process.

To request one of FIXO’s services, customers go through an end-to-end digital experience, with the service scheduling being performed under 2 minutes. The price of the service is presented upfront as the customer answers a short questionnaire, and all transactions are performed online. FIXO ensures a network of qualified professionals to guarantee the quality of the service provided.

FIXO is a product that fits right into the House ecosystem and that was born from the combination between the Group’s ambition and the market demand - Fidelidade realized that, in the more urban areas, people struggle to find someone that can help them with the house chores and, at the same time, find time for themselves. That is FIXO’s main goal: to save its clients’ time by eliminating the burden they have with the tasks for which they have no skills, patience, or willingness to do, and at the same time, helping them taking more advantage of that time saved.

FIXO is a clear sign that Fidelidade is investing in new business models, new revenues sources, and new ways to add value in the society which it belongs to, highlighting the increasing concern to improve the well-being and convenience of the Portuguese population. With FIXO, Fidelidade has taken a larger step in the direction of the beyond insurance world, proving that it is willing to take a chance and adventure itself in a field that was unknown so far.