ERGO / Air Doctor travel insurance services

Together with the Israeli start-up Air Doctor, ERGO Reiseversicherung offers customers a unique service for medical care abroad: find the right doctors nearby easily and digitally and book appointments, no worries about payment and administration – no advance payment, damage report and billing. The customer journey that you wish for when you have to see a doctor abroad.

It is usually difficult to find fast and qualified medical help on the spot in travel countries without communication problems (language), as well as to arrange appointments promptly and easily and to get treatment. The financial advance payment (partly high bills) is often annoying, as is the subsequent settlement with the insurer. In addition, for many customers the reimbursement amount by the insurer is not transparent, they do not know what they will be reimbursed and what not.

With the Customer Journey we solve a real customer problem. ERGO Reiseversicherung was the first German insurer to launch the Air Doctor service on the German market as part of a scouting project by the ERGO Innovation Unit. The feedback from customers is convincing: NPS >80%.