Conversational AI Platform driven by Personal Insights for Life Insurance Application
RBC Insurance processes tens of thousands of life and health insurance applications every year. To complete the underwriting process, a staff member must schedule an interview with potential clients and conduct a lengthy phone call with the client to ask a number of health-related questions according to a standard script.
A cross-functional team developed a patented solution to automate the process using a Reflexive, Conversational AI driven Platform, available 24/7, on demand, in client’s language preference, via voice or chat on computer, tablet, or phone on demand.
The results from the tele-interview is fed to the “Robo-underwriter” which analyzes the digital transcript and results from lab tests, historical claims data and demogra…