AXA Partners’ TechOut Project: Conversational AI that eases frontline agents’ burden
In case of a car breakdown or accident, customers need to recover their mobility.
Max is a virtual agent who provides assistance by orchestrating the followings tasks:
- ensures a tow truck arrives,
- provides them a replacement car,
- answers all spontaneous questions they may have about it,
- books a taxi to go to the rental agency or to go to the garage when their car is repaired.
Max operates on a multichannel mode. He uses the channel each customer prefers: SMS, WhatsApp and, soon, Facebook Messenger, Snapchat, Instagram or even the good old phone.
Max is powered by Advanced Conversational Artificial Intelligence. This means that he runs a human-like conversation, very different from a standard decision tree: he is capa…