Allianz Services Metaverse Onboarding Experience for New Joiners

With around 155,000 employees worldwide, the Allianz Group serves over 122 million customers in more than 70 countries. Allianz’s global workforce includes people from many different nationalities and backgrounds – be it gender, ethnicity, age, religious belief, education, sexual orientation, disability, or nationality. 76 nationalities are present at Allianz’s headquarters in Munich, Germany.

Allianz Services is the internal services division of the Allianz Group supporting Allianz operating entities worldwide in improving and running operations, driving productivity, creating superior client experience, and contributing to the transformation of Allianz around the globe.

In June 2022, Allianz Services presented the very first Metaverse onboarding experience within the Allianz Group. As being widely recognized as the next iteration of the internet, the Metaverse brings unprecedented benefits to the table enabling fully immersive and interactive experience design.

The Allianz Services Metaverse Onboarding Experience is an all-in-one onboarding tool that offers truly diverse, flexible, and adaptable learning and engaging solutions that can be tailored to suit the specific onboarding needs. The fully immersive onboarding platform is designed to deliver the most effective learning strategy with an optimal combination of highly interactive 3D elements, videos, fully customized content, global reach, and compelling learning formats such as video-based content, text, images, and highly interactive 3D quizzes to engage the new joiners.

The learning content is systematically customized to its target audience and divided into key upskilling pillars and learning journeys, for example:

• 01 Metaverse Intro & Welcome
o Introducing new joiners to Allianz Services and navigation in the Metaverse. Through highly interactive elements new joiners learn how to walk around, drag, drop, and scale objects by solving a puzzle about Allianz Services values and behaviors
o Getting to know onboarding experience design through an engaging video (https://www.youtube.com/watch?v=6aecLEaDE-U).

• 02 Warm Welcome Through Leadership Team
o Receiving a personal note and warm welcome from Stefan Alexander Schmid (https://www.youtube.com/watch?v=bolWWRRteGY), Member of the Executive Team at Allianz Services, as well as from the whole Leadership Team.
o Showcase of worldwide projects and impact of Allianz Services through a 3D world map.
o Advertisement of possibilities to contribute to society through voluntary social project work at Allianz Services.

• 03 Allianz Services Service Offering
o Demonstration of Allianz Services service offering, e.g., process mining and customer experience at Allianz.
o Learning more about enablement of the group sustainability transformation through Allianz Services while watching a large-scale video in a couch environment (https://www.youtube.com/watch?v=llaXh1UCM7Y).

• 04 Sea Shepherd Partnership
o Allianz Services proudly demonstrates the Allianz partnership with Sea Shepherd that fosters marine protection (https://www.youtube.com/watch?v=swQHrL3USIs).
o Visiting our digital twin of the Sea Eagle inside the Metaverse to learn more about the Sea Shepherd partnership.