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AiDAP(Automated Insurance Documents Assessment Platform)

Ping An
Re-imagining the Customer Experience

Elevator pitch

The 1st intelligent insurance documents assessment platform in China that has been validated in large-scale applications, utilizing the state-of-the-art technology of Computer Vision, Natural Language Processing, Cognitive Computing, Knowledge Bases, etc.

Innovation Presentation

As a leading insurance company in Asia, Pingan Life serves 64 million policyholders on life and health insurance. During underwriting and claims, we handle massive documents with unstructured data in various formats. Each year, 5 million cases are reviewed manually. This overloaded information greatly affects productivity. statistic shows 65% of underwriters’ time is spent on information extraction. Knowledge workers might also make mistakes. How to avoid repetitive labor and enhance assessment effectiveness is the key to provide faster, easier, and better services. These motivated our platform.

By adopting technology like artificial intelligent, machine learning, and integrating insurance experts’ knowledge, we developed AiDAP, the 1st…

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